Refund policy

TOYVANA – Returns & Refunds 💛

1. Return Eligibility

Request a return within 14 days of receiving your order.

Item must be unused, in original condition & packaging.

Proof of purchase is required.

2. Non-Returnable Items

Used/damaged items due to misuse.

Items returned after 14 days.

Clearance or final sale items (if applicable).

3. Refund Process

We’ll inspect your return and notify you of approval or rejection.

Approved refunds are applied to your original payment method (Shopify Payments or PayPal) within a few business days.

4. Late or Missing Refunds

Check your bank/PayPal first; processing times may vary.

Contact us if you need assistance.

5. Order Issues

For damaged, incorrect, or missing items, contact us immediately for a resolution.

6. Return Shipping

Customers are responsible for return shipping unless the item was damaged or incorrect.

7. Contact Us

📧 toyvana.contact@gmail.com

📱 +44 7432 149735

📱+251 708 560080